The first impression is a lasting impression. Make sure your office is client ready at all times, whether you’ve just opened your business or you’ve been in business for years.
Hiring a commercial Floor cleaning company as part of your business will make a big difference, but you want a company who will be there no matter what. You need a company that is available when you need them.
After you’ve chosen your cleaning company, consider what you want them to do. A clean waiting area can make or break your client’s impression of you. If you don’t make them feel comfortable in a sanitary atmosphere when they visit your business, they may take their business elsewhere.
Imagine walking into a restaurant and finding dirty floors, dirty windows, counters littered with dirty dishes, dirty table tops, and lingering odors in the air. Would you sit down and order dinner? Most likely not! The same thing happens when a client walks into a business and finds clutter, dirty floors, walls, and windows. If a business can’t provide for their customers’ comfort in the waiting area, they won’t have much business in the long term.
Making your clients feel at home is very important to a good company-client relationship. Visit any successful auto dealership and you’ll likely find snack machines or a snack bar, coffee, and comfortable furniture to sit on while you wait. There may likely be some nice background music. Let’s face it, people don’t like to wait, but if they have to, comfort is important. Make them feel like family and you’ve got a customer for life.
So, where do you begin? The waiting room is your calling card. Stone floor polishing, dust-free tables, clean upholstery, and sparkling clean windows are the first step. It’s not so much the décor as it is the cleanliness. People do notice.
Hiring a commercial floor cleaning company will enhance your business. Having a clean, comfortable waiting area where clients can enjoy a snack or a fresh cup of coffee while waiting is money in the bank. If your customers know that a wait at your place of business is always a pleasant experience, they will be back.
Clean restrooms are important too. There is nothing that will turn off a client more than a dirty rest room. Sinks and mirrors should always sparkle. Floors should be clean and the lavatories should always be sanitized. Spot checks every hour by employees are a must. A good commercial cleaning company will come in 24/7 for emergency cleanups. Also, make sure all plumbing is working to perfection. There is nothing worse than an overflowing or dirty commode.
That is the basics of how to impress your customers and keep their business. Make your place of business a satisfying experience and a showplace. This reflects on your business as a whole. You’ll be glad you put in the extra effort.